Ordering FAQs


[COVID-19 UPDATE]
Smitten Kitten's retail store is closed for in-person shopping. Please order online from this safe and secure website. 
Orders are typically filled same day. 

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  1. Is your shipping Discreet? 
    YES! Your package will arrive in a plain brown cardboard box with NO markings or other branding that would suggest it came from Smitten Kitten. The return address label will read "TSK, INC". 

  2. What will my credit card charge look like on my bank statement?
    It will say "Smitten Kitten." We find this cuts down on bank account reconciliation confusion for our customers. 

  3. Can you ship to a PO Box? 
    Yes! 

  4. Can you ship Internationally? What will the customs forms say? What about import duties and taxes?  
Yes! We ship to most countries where it is legal to import adult toys. We do NOT ship to countries where such items are prohibited.

We will be as discreet as possible when listing package contents for Customs Forms; however, we cannot guarantee 100% secrecy. 

Customers are responsible for paying any import duties or taxes issued by the destination country. Failure to pay these import fees WILL result in your package not being delivered to you. Smitten Kitten will not refund your purchase or shipping costs if you fail to pay these import fees in the destination country. 



     

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