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We want you to feel confident about your purchase! If you need more information or want help comparing different products, please don't hesitate to contact us. You can send us an email at [email protected], call our Minneapolis store at (612) 721-6088, or use this contact form to reach us. Someone on our staff will get back to you within 24 hours.
You may order via this website or over the phone. For expert help ordering online or to order via phone, please call the Smitten Kitten at 612-721-6088.
Phone orders are subject to the same Terms and Conditions as online orders and feature the same Shipping and Delivery options as detailed below.
The Smitten Kitten online store accepts the following payment methods:
Promotion codes and coupons are available from time to time. Please sign up for our e-mail newsletter, join our Facebook pages or follow us on Twitter to learn about occasional discounts. There is a coupon code field in the online shopping cart. You must enter the coupon code at the time of purchase. We cannot retroactively apply any discounts to an order once you've placed it.
Once your order has been placed, it may not be possible to make changes, substitutions or cancellations before the order is processed and shipped. If you need to cancel a recently placed order, please contact us immediately to ensure we get the message as quickly as possible. The best way to do this is to call our Minneapolis store during business hours and speak to someone in our shipping department directly.
Check out our Basic Shipping Questions FAQs.
Please visit our Shipping & Returns page for Shipping & Delivery information, policies and practices.
We package all orders in generic brown cardboard boxes with no markings that identify the parcel as containing “adult” materials or products. The return address will be listed as “TSK, Inc.” followed by the street address of our store. TSK, Inc. simply stands for “The Smitten Kitten, Inc.” Additionally, we are happy to provide USPS signature confirmation for any order upon request. If you request signature confirmation, your package will not be left at your doorstep, in your lobby, etc. without a signature.
When you pay with credit card, your statement will reflect a charge to “The Smitten Kitten.” We never share your personal account information including your contact information with any person or organization outside of The Smitten Kitten. When corresponding with you via e-mail or telephone we will always be as discreet as is possible.
Check out our Customer Privacy & Security FAQs.
Check out our Returns, Exchanges, Warranties & More FAQs.
Please visit our Shipping & Returns page for complete information regarding our Returns & Exchanges policies and practices.