Shipping & returns

Shipping Policies:

Discreet Packaging Always!
  • Plain brown boxes
  • No markings or indication of package contents
  • Return address will come from
    “TSK, Inc.”
Trusted Shipping Partners: 
USPS and UPS
HOW LONG WILL IT TAKE FOR SMITTEN KITTEN TO PACKAGE MY ORDER?
  • Free-shipping orders will be filled in the order they are received. Usually within 24-48 hours of receipt.
  • Paid-shipping is available for expedited service. 
  • Paid-shipping orders will be filled first, (same day or within 24 hours depending on when the order is placed).

WHAT SHIPPING OPTIONS DO YOU OFFER?

  • FREE DOMESTIC SHIPPING OPTION
    (This will either be USPS First Class or Priority Mail depending on size and weight of your order. Best service will be chosen by Smitten Kitten)

  • USPS FIRST CLASS
    (Approx. 2-5 business days for small items in padded envelope) 

  • USPS PRIORITY MAIL
    (Approx. 2-3 business days)

  • USPS PRIORITY MAIL EXPRESS
    (1-2 days business days)

  • USPS PRIORITY MAIL INTERNATIONAL
    (Approx. 10-14 business days)
     
  • UPS GROUND
    (Approx. 3-7 business days)

  • UPS NEXT DAY AIR
    (Overnight service for *Most domestic addresses, *No Sunday or Holiday delivery, *Guaranteed delivery times)

 

  • If orders are damaged or lost in route by one of our shipping partners, Smitten Kitten will replace it asap at no extra charge 

    Contact us at [email protected] or at 612-721-6088 to make re-shipping arrangements 
Automated Order Confirmation, Fulfillment and Tracking Information sent via email
 
 
  • Customer must provide an accurate and working email address at time of purchase
  • Automated order updates and tracking will be sent to the email address provided

    *If you do not see these emails, check your spam or "other" folders
Free Shipping 
  • ALL DOMESTIC ORDERS QUALIFY FOR FREE SHIPPING.
    No minimum purchase required.

    • Orders sent with the FREE SHIPPING option will be sent via USPS (First Class or Priority Mail) depending on size and weight of parcel.

    • Orders sent with free shipping will be filled in order they were received. Most orders will be shipped same day depending on order volume, date and time. 

    • Orders sent with free shipping typically arrive within 2-5 business days. However, delivery dates are not guaranteed.

  • INTERNATIONAL ORDERS DO NOT QUALIFY FOR FREE SHIPPING.

    • Shipping costs for international orders are calculated by parcel weight and the shipping service selected.

  • EXPEDITED / OVERNIGHT / GUARANTEED DELIVERY DATE ORDERS DO NOT QUALIFY FOR FREE SHIPPING. *See "Expedited Orders info below. 
Expedited Orders
  • Expedited Orders include shipping via the following services: USPS EXPRESS MAIL or UPS Next Day Air only.

  • Shipping costs for these services are calculated by parcel weight and service. Shipping costs are calculated PRIOR to final purchase for customer convenience. 
International Orders, 
Customs and Import Duties
  • Smitten Kitten is not responsible for VAT, import duties or taxes levied on international orders by the customer’s country 
  • We cannot predict what these charges may be at the time of purchase
  • We will not refund shipping charges for orders not delivered due to failure to pay VAT, duties or import taxes
Parcels Packed and Shipped in House
  • Every online order is picked, packed and shipped from Smitten Kitten’s Minneapolis location by our staff
Environmentally Sound Shipping Supplies
  • We use recycled packing materials whenever possible. Otherwise we use biodegradable shipping peanuts 

 

Return & Exchange Policies

 

Return Policy

 
Common sense exceptions to this policy ↓

  • Smitten Kitten does not offer a satisfaction guarantee and we do not offer money-back returns
We offer a 60 day manufacturer defect guarantee
  • If your product arrives and is damaged or exhibiting a manufacturer defect, we will replace it with the same or equivalent item for free

    Additionally, Smitten Kitten will ship replacement items for free

  • If an item stops working or breaks after this 60 day window, contact the manufacturer directly 
We guarantee our product photos, specs and descriptions are true and accurate
  • If you purchased a product and our representation of the item is incorrect on our website, we will refund or replace the item (with another of equal value) in consultation with you

    Email shipp[email protected] or call 612-721-6088 to make arrangements
If you change your mind BEFORE your item ships
  • Yes, we can cancel and refund your purchase price and any shipping costs you paid

    In this case it is imperative that you contact us quickly. Call 612-721-6088 and email [email protected]
If you change your mind AFTER your parcel ships, but before you have opened the package
 
  • Yes, we will authorize a return and refund the original purchase price LESS the shipping cost (if you received free shipping)
  • Customers will be responsible to pay return shipping
  • Refund will be processed when the item arrives back at Smitten Kitten in unopened condition

    Email [email protected] or call 612-721-6088 to make arrangements
Return Authorization is Required for any/all exceptions to our Return Policy
  • Contact Smitten Kitten staff for assistance. Our helpful staff are here to make shopping for sex toys and supplies easy and hassle-free

    Email shi[email protected] or call 612-721-6088