Shipping & returns

Shipping Policies:

Discreet Packaging Always!
  • Plain brown boxes
  • No markings or indication of package contents
  • Return address will come from
    “TSK, Inc.”
Trusted Shipping Partners: 
USPS and UPS
HOW LONG WILL IT TAKE FOR SMITTEN KITTEN TO PACKAGE MY ORDER?
  • Usually within 24 hours of receipt.
  • Paid-shipping is available for expedited service. 
  • Orders will be shipped in the order they came in.

WHAT SHIPPING OPTIONS DO YOU OFFER?

  • USPS FIRST CLASS
    (Approx. 2-5 business days for small items in padded envelope. Not guaranteed.) 

  • USPS PRIORITY MAIL
    (Approx. 2-3 business days. Not guaranteed.)

  • USPS PRIORITY MAIL EXPRESS
    (1-2 days business days. Not guaranteed.)

  • USPS PRIORITY MAIL INTERNATIONAL
    (Approx. 10-14 business days. Not guaranteed.)
     
  • UPS GROUND
    (Approx. 3-7 business days. Not guaranteed.)

  • UPS 2nd DAY AIR
    (2 Business Day service for *Most domestic addresses.)

  • UPS NEXT DAY AIR
    (Overnight service for *Most domestic addresses, *No Sunday or Holiday delivery, *Guaranteed delivery times)

 

  • If orders are damaged or lost in route by one of our shipping partners, Smitten Kitten will replace it asap at no extra charge 

    Contact us at [email protected] or at 612-721-6088 to make re-shipping arrangements 
Automated Order Confirmation, Fulfillment and Tracking Information sent via email
 
 
  • Customer must provide an accurate and working email address at time of purchase
  • Automated order updates and tracking will be sent to the email address provided

    *If you do not see these emails, check your spam or "other" folders
Free Shipping (UPDATE)
  • We are NOT currently running a Free-Shipping promotion.
Expedited Orders
  • Expedited Orders include shipping via the following services: USPS EXPRESS MAIL, UPS 2nd Day Air, or UPS Next Day Air only.

  • Shipping costs for these services are calculated by parcel weight and service. Shipping costs are calculated PRIOR to final purchase for customer convenience. 
International Orders, 
Customs and Import Duties
  • Smitten Kitten is not responsible for VAT, import duties or taxes levied on international orders by the customer’s country 
  • We cannot predict what these charges may be at the time of purchase
  • We will not refund shipping charges for orders not delivered due to failure to pay VAT, duties or import taxes
Parcels Packed and Shipped in House
  • Every online order is picked, packed and shipped from Smitten Kitten’s Minneapolis location by our staff
Environmentally Sound Shipping Supplies
  • We use recycled packing materials whenever possible. Otherwise we use biodegradable shipping peanuts 

 

Return & Exchange Policies

 

Return Policy
  • All sales are final.
  • We don’t do satisfaction guarantees. 
  • Because of the intimate and personal nature of the items we sell we do not accept returns. 
  • Consult size charts and product descriptions/dimensions closely before purchase and contact us if you have questions.
We offer a 60 day manufacturer defect guarantee
  • If your product arrives and is damaged or exhibiting a manufacturer defect, we will replace it with the same or equivalent item for free

    Additionally, Smitten Kitten will ship replacement items for free

  • If an item stops working or breaks after this 60 day window, contact the manufacturer directly 
We guarantee our product photos, specs and descriptions are true and accurate
  • If you purchased a product and our representation of the item is incorrect on our website, we will refund or replace the item (with another of equal value) in consultation with you

    Email shipp[email protected] or call 612-721-6088 to make arrangements
If you change your mind BEFORE your item ships
  • Yes, we can cancel and refund your purchase price and any shipping costs you paid

    In this case it is imperative that you contact us quickly. Call 612-721-6088 and email [email protected]

  • If you contact us AFTER your item has already been shipped, we will not be able to cancel or refund your purchase.
Return Authorization is Required for any/all exceptions to our Return Policy
  • Contact Smitten Kitten staff for assistance. Our helpful staff are here to make shopping for sex toys and supplies easy and hassle-free

    Email hello@smittenkittenonline.com or call 612-721-6088